Refund Policy
At Townyclub, a brand of Codostuff Pvt Ltd, we are committed to providing the best possible service to our customers. However, we understand that there may be occasions when you are not fully satisfied with the services provided. This Refund Policy outlines the terms and conditions under which we offer refunds for our services.
1. Eligibility for Refund
Refund requests will be considered under the following circumstances:
- Service Not Provided: If we are unable to provide the service as scheduled due to circumstances within our control.
- Service Quality Issues: If the service provided is deemed unsatisfactory or not as described, we will investigate the issue and may offer a refund or rework the service.
- Billing Errors: If you are charged incorrectly due to a system or human error, you are eligible for a refund of the overcharged amount.
2. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Customer Cancellation: If you cancel a service less than the required time before the scheduled appointment (as per our cancellation policy).
- Service Rendered: If the service was successfully completed as per your request and in line with the agreed terms, no refund will be issued.
- Third-Party Services: If the service involves third-party products or services, refunds may not be possible if the third-party terms do not allow it.
3. Refund Process
To request a refund:
- Contact Us: You must notify us within 2 days of the service completion, detailing the issue and your refund request.
- Investigation: We will review your request and investigate the matter to determine the eligibility of your refund.
- Approval: If your refund request is approved, we will process the refund within 10 business days, based on the original payment method.
4. Refund Method
Refunds will be issued to the original payment method (credit/debit card, bank transfer, etc.). If the original payment method is unavailable, we will offer an alternative refund method at our discretion.
5. Partial Refunds
In some cases, Townyclub may offer partial refunds if only part of the service was incomplete or unsatisfactory. The amount of the partial refund will be determined based on the scope of the issue.
6. Changes to the Refund Policy
We reserve the right to modify or update this Refund Policy at any time. Any changes will be communicated to you through updates on our website. By continuing to use our services after changes to this policy, you accept the updated terms.
7. Contact Us
If you have any questions about our Refund Policy or wish to request a refund, please contact us at:
By using Townyclub’s services, you acknowledge that you have read and understood this Refund Policy and agree to its terms.
